In order to further investigate, we would appreciate as much information as you can provide, including player details, bug descriptions, and any screenshots you can send to illustrate the problem.
- The email address associated with the game account
- The name of the game
- The date and time the problem occurred
- The ID of the Game Round in which the error occurred. To find out the game round ID, see the article here.
- Screenshot/video capture of the event
- Device specifications (Windows/MAC/Android/iOS, browser version etc.)